Shipping & Delivery Policy – Alpine Wear

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered. It also outlines delivery responsibilities and estimated timelines. By placing an order on Alpine Wear, you agree to the terms described below.

---

1. Company Information

Alpine Wear is a U.S.-based company operating under a registered Limited Liability Company (LLC) in the United States. We sell products internationally and ship orders to customers worldwide using trusted global logistics partners.

Shipping timelines vary by destination and carrier, especially for international shipments.

---

2. Order Processing Time

After your payment is confirmed, orders typically enter processing.

Processing Time:

• 4 to 7 business days

Orders must be fully paid and verified before they can be shipped. Processing includes:

• Payment verification

• Quality check

• Packaging and labeling

• Logistics coordination

Important: Processing time does not include shipping time.

---

3. Shipping Methods and Estimated Delivery Time

We use reliable international carriers and logistics networks to deliver orders worldwide.

Delivery time varies widely depending on destination and customs handling.

These are estimates only; delivery may take longer due to carrier conditions, customs inspections, local delivery networks, or force majeure events.

---

4. Tracking Information

Once your order is shipped, tracking details will be sent automatically to the email address used at checkout.

Tracking information may take up to 3–7 business days after shipment before updates appear.

---

5. Delivery Delays

Shipping times are estimates, not guarantees. Delays may occur due to:

• Customs inspections

• Carrier backlogs

• Weather or force majeure

• Local delivery service issues

• Address corrections

Alpine Wear is not responsible for delays caused by third parties beyond our control.

International shipping may take longer than domestic shipping due to additional transit steps.

---

6. Customs, Duties, and Import Taxes

International orders may be subject to customs fees, duties, or taxes assessed by your country’s customs authority.

These charges are not included in your order price, and Alpine Wear has no control over them.

Customers are responsible for all customs-related charges.

---

7. Failed Delivery Attempts and Inaccurate Address

If a package is marked as “delivered” by the carrier, Alpine Wear is not responsible for loss or theft.

If a package is returned due to:

• Incorrect or incomplete address

• Refusal by the customer

• Failure to collect from local depot

You may be responsible for additional shipping costs to reship the package.

Customers must ensure accurate address information before checkout.

---

8. Non-Refundable Shipping Charges

Shipping fees are non-refundable, including in cases of:

• Change of mind

• Delivery delays

• Returned packages for customer reasons

• Refused delivery

Refunds apply only to the product cost in eligible cases (see Refund Policy).

---

9. International Delivery Acknowledgment

Because international delivery timelines vary and customs processes differ country by country, customers acknowledge that:

• Delivery times are estimates

• Delays are possible and not grounds for automatic refunds

• Tracking may show status “in transit” without detailed scans

---

10. Contact & Support

For questions about your shipment status or tracking, please contact our support team:

📧 Use the same email used to place the order for fastest response.

Support agents can assist with:

• Tracking issues

• Clarifying shipping timelines

• Verifying customs events

---

Last Updated

Last updated: 2026