Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: 15/12/2025

Welcome to Alpine Wear. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed on our website.

If you have any questions at any time, please contact our support team at:
Email: support@alpinewearshop.com

1) Order Processing & Dispatch Time

All orders are processed and prepared for shipment within 4–7 business days after payment is confirmed.

Business days do not include weekends or public holidays.

During high-demand periods (such as seasonal promotions, Black Friday, holidays, or new product launches), processing time may take slightly longer.

2) Estimated Delivery Time

After your order is dispatched, the estimated delivery time is typically 12–15 business days, depending on:

  • Your country and region

  • Local carrier handling

  • Customs processing (when applicable)

  • Weather, strikes, or peak-season carrier volume

Please note that delivery times are estimates, not guarantees. In some cases, international delivery may be faster or may take longer than expected.

3) Shipping Areas

We ship to multiple countries and regions worldwide. Availability may vary depending on carrier coverage and local restrictions.

In some remote or hard-to-reach areas, delivery may take longer or may require additional address details for successful delivery.

4) Shipping Costs

Shipping costs (if applicable) are displayed at checkout before you complete your purchase.

If your order includes any special shipping options, those details will also appear at checkout and/or in your order confirmation.

5) Tracking Information

Once your order is shipped, you will receive a confirmation email with tracking details (when available).

Tracking updates may take 24–72 hours to appear after dispatch. This is normal and depends on carrier scanning schedules.

You can track your order using our tracking page:
Tracking Page: https://alpinewearshop.com/apps/track123

6) Address Accuracy & Delivery Issues

Please double-check your shipping address before placing your order.

We are not responsible for delivery issues caused by:

  • Incorrect or incomplete address

  • Missing apartment/unit number

  • Wrong postal/ZIP code

  • Unavailable recipient or refusal of delivery

  • Local carrier restrictions or access limitations

If your address is incomplete or the carrier requests clarification, our team may contact you to confirm details. Delays can occur if we do not receive a timely response.

7) Customs, Taxes & Import Duties

International orders may be subject to customs inspections, import duties, taxes, or fees determined by your country.

These charges are not included in the product price unless explicitly stated, and they are the customer’s responsibility.

Customs processing can also affect delivery time.

8) Split Shipments

In some cases, items from the same order may be shipped separately (for example, due to inventory locations or packaging requirements). If this happens, you may receive multiple tracking updates.

9) Delays Outside Our Control

While we do our best to ensure fast processing and smooth delivery, some delays are beyond our control, including:

  • Customs clearance delays

  • Airline/cargo delays

  • Local carrier delays

  • Weather conditions

  • Peak seasons (holidays, Black Friday, etc.)

  • Strikes or regional disruptions

If your tracking shows progress, your package is still on its way.

10) Lost, Missing, or Stuck Packages

If your order appears stuck or hasn’t updated for an extended period, please contact us and we will assist you.

To help us investigate quickly, please include:

  • Your order number

  • Full name used on the order

  • Shipping address

  • Any tracking number/details you received

Important: A package is not considered lost if tracking shows it is still moving through the logistics network. Some tracking checkpoints can take time to update.

11) Damaged Packages or Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Clear photos of the item(s)

  • Photos of the packaging (outer and inner)

  • Your order number

We will review and offer the best solution according to the situation.

12) Changes, Cancellations & Order Updates

We start processing orders quickly after purchase. For that reason:

  • Address changes are only possible if the order has not been dispatched yet.

  • Cancellations are only possible before the order is shipped/processed.

If you need help, contact us as soon as possible after ordering.

13) Contact Us

If you have questions about shipping, tracking, or delivery timeframes, contact us here:

Alpine Wear Support
Email: support@alpinewearshop.com
Website: https://alpinewearshop.com