Returns & Exchanges Policy

Returns & Exchanges Policy – Alpine Wear

This Returns & Exchanges Policy explains how returns, exchanges, and replacements are handled for orders placed on Alpine Wear. By completing a purchase on our website, you agree to the terms outlined below.

Company Information

Alpine Wear is a U.S.-based company operating under a registered Limited Liability Company (LLC) in the United States. We sell products internationally and ship orders worldwide through trusted global logistics partners.

Due to the international nature of our operations, returns and exchanges are subject to the conditions described in this policy.

No Exchanges for Change of Mind

Because our products are shipped internationally and involve cross-border logistics, we do not offer exchanges for change of mind, personal preference, size, color, or adaptation issues once an order has been shipped.

This includes, but is not limited to:

  • Not adapting to the product

  • Ordering the wrong variant

  • Selecting an incorrect prescription, model, or style

  • Deciding you no longer want the item after delivery

Customers are responsible for carefully reviewing all product details before completing their purchase.

Eligible Exchange or Replacement Cases

Exchanges or replacements may be approved only in the following situations:

  • The product arrives with a verified manufacturing defect

  • The wrong item was shipped by Alpine Wear

  • The product is damaged during transit

All requests must be supported by clear photo or video evidence for evaluation by our support team.

Claim Timeframe

Requests for exchange or replacement must be submitted within 7 days of delivery, based on the carrier’s tracking confirmation.

Requests submitted after this period may not be eligible for review.

Resolution Process

Once a claim is reviewed and approved, Alpine Wear may, at its sole discretion, offer one of the following resolutions:

  • Replacement shipment

  • Partial refund

  • Store credit

The chosen solution depends on product availability, logistics feasibility, and case analysis.

Return of Items

In most international cases, returns are not required due to customs, logistics, and cost constraints.

If a return is exceptionally requested, the customer will be responsible for return shipping costs and must follow the instructions provided by our support team.

Unapproved returns will not be accepted or processed.

Non-Eligible Exchange Situations

Exchanges or replacements will not be approved for:

  • Normal wear and tear

  • Damage caused by misuse or improper handling

  • Dissatisfaction due to personal adaptation or expectations

  • Delays caused by customs or carriers

  • Packages marked as delivered by the carrier

Relationship With Refund Policy

This policy works in conjunction with our Refund Policy. Refunds, when applicable, follow the rules and limitations defined in the Refund Policy page.

Chargebacks and External Disputes

Before opening a chargeback or dispute with your bank or payment provider, customers must contact Alpine Wear’s support team.

Opening disputes without prior contact may delay resolution and may restrict future purchases.

Contact Information

For returns or exchange-related questions, please contact our support team using the same email address used during checkout for faster assistance.

Last updated: 2026