Refund Policy

Refund Policy – Alpine Wear

This Refund Policy outlines the conditions under which refunds, replacements, or credits may be granted. By placing an order on Alpine Wear, you agree to the terms described below.

Company Information

Alpine Wear is a U.S.-based company operating under a registered Limited Liability Company (LLC) in the United States. We sell and ship products internationally to customers worldwide using trusted global logistics partners.

Due to the international nature of our operations, refunds and returns are subject to the conditions below.

No Refunds for Change of Mind

Because our products are shipped internationally and processed through cross-border logistics, we do not offer refunds or returns for change of mind, buyer’s remorse, or personal preference once an order has been shipped.

This includes, but is not limited to:

  • Deciding you no longer want the product

  • Not liking the product after delivery

  • Ordering the wrong item by mistake

  • Incorrect size, color, or variant selected by the customer

Customers are responsible for reviewing all product details and policies before completing a purchase.

Eligible Refund or Replacement Cases

Refunds or replacements may be approved only in the following situations:

  • The product arrives with a verified manufacturing defect

  • The wrong item was delivered

  • The product is damaged during transit

All claims must be supported by clear photo or video evidence submitted to our support team.

Claim Timeframe

To be eligible for review, refund or replacement requests must be submitted within 7 days of delivery, based on the carrier’s tracking confirmation.

Requests submitted outside this timeframe may not be eligible for resolution.

Resolution Options

Once a claim is reviewed and approved, Alpine Wear may offer one of the following solutions at its discretion:

  • Replacement shipment

  • Partial refund

  • Store credit

Full refunds are issued only when a replacement is not feasible.

Return of Products

In most international cases, returning the product is not required due to logistical and customs constraints.

If a return is exceptionally requested, the customer is responsible for return shipping costs and must follow the instructions provided by our support team.

Unapproved returns will not be accepted.

Refund Processing

Approved refunds are processed back to the original payment method used at checkout.

Refund processing times vary depending on the payment provider or card issuer and may take several business days to reflect on your statement.

Chargebacks and Payment Disputes

Before opening a chargeback or payment dispute with your bank or card issuer, customers are required to contact Alpine Wear’s support team.

Opening a dispute without prior contact may delay resolution and may result in account restrictions for future purchases.

Order Status and Delivery Delays

Orders that are delayed due to customs inspections, carrier issues, incorrect address information, or force majeure events are not eligible for refunds.

International shipping timelines are estimates and not guarantees.

Contact Information

For refund-related questions or claims, please contact our support team using the same email address used during checkout to ensure faster assistance.

Last updated: 2026