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You have the right to request a refund within 14 days of receiving your order, in accordance with EU and UK consumer protection laws.
To qualify for a refund:
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The product must be returned unused and in its original packaging.
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You must contact our support team at support@alpinewearshop.com before returning the product.
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Proof of purchase is required.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 7–14 business days.
Refunds will include the cost of the item and the initial shipping fee if applicable. Return shipping costs are the responsibility of the customer, unless the product is faulty or incorrect.