Refund Policy

Refund Policy

Last updated: 15/12/2025

At Alpine Wear, customer satisfaction is important to us. Please read this Refund Policy carefully to understand how refunds, returns, and replacements are handled.

By placing an order on our website, you agree to the terms outlined below.

1) Order Confirmation & Processing

Once an order is placed and payment is confirmed, it immediately enters our processing system.

Because our products are prepared and shipped shortly after purchase, orders cannot be canceled or refunded once processing has begun, unless explicitly stated otherwise in this policy.

2) Refund Eligibility

Refunds may be considered only in the following situations:

  • You received a defective or damaged item

  • You received the wrong item (different from what was ordered)

  • Your order is confirmed as lost by the carrier after a reasonable delivery period

Each case is reviewed individually.

3) Non-Refundable Situations

Refunds are not issued in the following cases:

  • Delays caused by customs, carriers, weather, holidays, or peak seasons

  • Orders still within the estimated delivery timeframe

  • Incorrect or incomplete shipping address provided by the customer

  • Failure to collect the package or refusal of delivery

  • Minor variations in color, size, or appearance due to lighting or screen differences

  • Buyer’s remorse or change of mind after the order has been processed

4) Delivery Time & Refunds

Our estimated delivery timeframe is clearly stated on our website and tracking page.

Orders are not eligible for refunds due to delays if they are still within, or reasonably close to, the estimated delivery window or if tracking shows the package is in transit.

International shipping may take longer due to factors outside our control.

5) Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 48 hours of delivery.

To process your request, please provide:

  • Your order number

  • Clear photos or videos showing the issue

  • Photos of the packaging (if applicable)

Once verified, we may offer:

  • A replacement (at no additional cost), or

  • A partial or full refund, depending on the situation

6) Lost Packages

A package is considered lost only if:

  • Tracking has not updated for an extended period and

  • The carrier confirms the package is lost

If confirmed lost, we will offer:

  • A free replacement, or

  • A refund, depending on the case and customer preference

7) Returns

We generally do not require returns due to international shipping costs.

If a return is approved in exceptional cases:

  • The customer is responsible for return shipping costs

  • The item must be unused and in its original condition

  • Tracking proof of the return shipment is required

Refunds are processed only after the returned item is received and inspected.

8) Partial Refunds & Store Credit

In some cases, instead of a full refund, we may offer:

  • A partial refund

  • A store credit

  • A free replacement

This helps resolve issues faster and avoids unnecessary shipping delays.

9) Chargebacks & Disputes

Before opening a chargeback or payment dispute, we strongly encourage customers to contact our support team.

Most issues can be resolved quickly and fairly when handled directly.

Opening a chargeback without contacting us first may delay resolution.

10) How to Request a Refund

To request a refund or report an issue, contact our support team with the following information:

  • Order number

  • Full name used on the order

  • Email address

  • Description of the issue

  • Supporting photos or videos (if applicable)

Email: support@alpinewearshop.com

11) Refund Processing Time

Approved refunds are processed back to the original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

12) Contact Us

If you have any questions about our Refund Policy, please contact us:

Alpine Wear Support
Email: support@alpinewearshop.com
Website: https://alpinewearshop.com